Thanks to an investigative report by an Atlanta television station, the Governor’s Office of Consumer Protection is investigating Windstream Communications over allegations of false advertising for its Internet service.
At the heart of the investigation are claims by Windstream that it can provide Internet speeds of up to 24 Mbps and allegations that it delivers far less.
WGCL — CBS Atlanta — sent a reporter to the Dawsonville Windstream office where an employee told him that the company can deliver speeds up to 24 Mbps and will guarantee speeds no slower than 6-12 Mbps. The reporter then interviewed a Dawsonville Windstream customer who reported that his download speeds sometimes barely reach 1 Mbps during the afternoons.
The TV story quoted a Windstream customer alleging that the company oversubscribes is service, adding more customers to an already overcrowded system, the result of which is slower service for everyone.
To file a complaint with the Governor’s Office of Consumer Protection against any company doing business in Georgia, go to consumer.georgia.gov and find the “file a complaint” form under the Consumer Services tab.
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