In a response to what appears to be Windstream’s empty promises to upgrade “sub-par Internet service,” a Jefferson woman has started a petition to rally support for another option for an Internet service provider in the county.
Dana Huff Phillips, a Windstream customer, spoke to the Jefferson City Council Monday night on issues with Windstream service in the city. She is spearheading the petition drive to get signatures of people who want another option.
Phillips said she started the petition effort six days ago through social media.
The petition, which is located online at www.change.org, had 479 signatures by press time and is growing. There are at least 40 paper signatures, as well.
Online, people give reasons for why they’ve added their name to the petition.
One person said they signed the petition because of “never knowing when (the) Internet will be down and constantly having to unplug to reset (it),” while others said they work from home and rely on consistency that they aren’t getting. Many stated their reasons for signing the petition are because Windstream’s service is “overpriced” or that “we deserve choices.”
Phillips said the goal of the petition to show local politicians that the residents and Jackson County want to have choice in Internet service providers.
“It helps our city council and county government to show outside companies that there is a demand for outsider. It’s not cheap to expand your services,” she said.
At Jefferson’s council meeting, Phillips mentioned Comcast and Appalachian Broadband as other service providers the city could meet with to address the issue.
City manager John Ward said the city has a meeting with Appalachian Broadband already set up for this week.
In an earlier e-mail, Phillips said Windstream had promised Jefferson residents that local upgrades were to be completed by the end of 2013, but this hasn’t happened.
“In 2014 we need to have reliable Internet services so that our children can flourish in school and our businesses and communities can be successful,” Phillips said. “As residents, we have been forced to over-pay for subpar Internet services from Windstream Communication and have not had the ability to take our business elsewhere. Because of this, Windstream has no motivation to upgrade their equipment, they exploit the fact that we have no other option.”
The full petition is located at:
There is also a “Jefferson/Jackson County Georgia Windstream Problems” Facebook page connected to the petition. It is located at www.facebook.com/