In response to the spread of COVID-19, Jackson EMC is extending its response plan to coronavirus. As part of that response, offices will remain open for drive-thru service only and the EMC will continue the suspension of disconnection for nonpayment through April 13.

Members are encouraged to pay what they can to avoid a larger bill amount later. Members who need to make payment arrangements, including those affected by COVID-19, are asked to contact Jackson EMC at 1-800-462-3691.

Members are encouraged to use the MyJacksonEMC mobile app or website to pay their bill, view their energy use or report an outage. More information is available at

Many employees are working remotely or have altered work schedules to minimize contact with other employees and members. The cooperative previously announced that many office personnel would work remotely until March 27. That has now been extended to April 13.

“We understand this is an unprecedented time for our residential and business members facing uncertain challenges,” said Chip Jakins, Jackson EMC President/CEO. “Rest assured, Jackson EMC is fully prepared to keep electricity flowing in our communities and serving our members.”

In the event of an outage, line crews are ready to respond to restore power.

Jackson EMC leaders say the company is:

  • Strategically staffing linemen and other key personnel to limit potential exposure to COVID-19.
  • Coordinating supplies and equipment with vendors to ensure reliable electric service in the event of an outage.
  • Thoroughly sanitizing work spaces for employees who must report to a co-op facility.
  • Using technology to meet with members and employees remotely.

Jackson EMC will continue to respond to the spread of COVID-19 based on the advice of the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO) and our local, state and national governments. As the situation with COVID-19 changes, Jackson EMC will post updates to its response on the pandemic on its social media channels and at

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